Return, Refund, and Cancellation Policy

Introduction:

At True Form Games, we are committed to ensuring the satisfaction of our customers. Our policies regarding returns, refunds, cancellations, and shipping are designed to provide a transparent and efficient shopping experience.

Return Policy:

Eligibility:

• Digital products, including game downloads and DLCs, are not eligible for return once accessed or downloaded.

Refund Policy:

Digital Products:

• Refunds for digital products are only possible if the product has not been accessed or downloaded and is requested within 14 days of purchase.
• Please contact info@trueformgames.com for refund requests on digital products.

Cancellation Policy

• Orders can be cancelled within 24 hours of placement without any charge.
• If an order is cancelled after 24 hours and before it has been shipped, a restocking fee of 10% will apply.
• Once an order has been shipped, it cannot be cancelled but can be returned according to our Return Policy.

Shipping Policy:

General Information

• We ship both nationally and internationally.
• Shipping charges for your order will be calculated and displayed at checkout.

Delivery Timelines:

• Domestic Orders: 3-5 business days.
• International Orders: 7-14 business days.

Expedited Shipping:

• Available at an additional cost. Details and pricing for expedited shipping options will be provided at checkout.

Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

Contact Us:

For any questions or concerns regarding our policies, please contact us at- info@trueformgames.com

Product Descriptions and Pricing:

The details of products are displayed on the website and can assessed at - https://trueformgames.com/our-games.html